Important Information on Delivery and Pick-Up from Midland Brick

Delivery from Midland Brick

Midland Brick offers a range of delivery services to all metropolitan areas.
Rural deliveries can also be arranged. Please contact Customer Service for more information.

Standard Delivery
Delivery within 3-5 business days after placing an order.

Express Delivery
Delivery within 48 hours of placing your order on business days. Express delivery will incorporate an additional cost.

Please note that some product orders will require manual packaging which may increase your delivery lead time. A Midland Brick Sales Representative will be in contact to advise you accordingly.



Your delivery & what you need to know

As a standard, Midland Brick will deliver to the front verge of your property, within 3-5 business days (or 48 hours when express delivery is selected). It is important to ensure our drivers have safe and reasonable access on your verge with space to offload the product. Any delivery deemed unsafe will not be able to proceed.

If you have more specific delivery requirements, Midland Brick will endeavour to meet your needs.

Helpful information: Variations to verge delivery may delay your product delivery beyond the ETA provided. Please notify us if you have any specific requirements that are outside our standard verge delivery - for example:

- Specific placement on site
- Access to rear of property
- Specific pack / pallet placement
- Specific timing etc

Please include brief comments in the comments space available in the delivery section of the checkout process. Please fill out the Delivery Authority Form below and return back to us on midlandbrick@boral.com.au. A Sales Advisor will then be in touch to arrange authorisation and confirm details with you.



>Download Delivery Authority Form

Outlying Areas

Deliveries to suburbs falling in outlying areas may take longer than the standard estimated delivery time frames. Some surcharges may also apply.

Please contact Customer Service on 13 15 40 or midlandbrick@boral.com.au for more information.



Pallets - Delivery

Some products are delivered on pallets. These orders require a $40 deposit per pallet and have a 48-hour packing time. This deposit is fully refundable on return of the pallet to a Midland Brick Yard in its original condition within 6 months of purchase. Pallets can be arranged for pick up for a $10 per pallet charge. Conditions apply.

For regional areas, pallets must be returned to the place of purchase.
Contact Customer Service for further information.



Picking Up product from Midland Brick

Pick up loading information

Due to weight and loading restrictions, your standard garden trailer may not be suitable to pick up product from our yards. If your trailer is not marked with load specifications you can only load a maximum of half a pack of pavers or bricks.

Compliance plates will dictate load limits of trailers. If there are no compliance plates our staff will advise loading options. To help we have suitable trailers available for hire.

Vehicle Loading Restrictions

Load restrictions and regulations also limit the amount of product we are allowed to loose load into vehicles. Approved safety barriers may be required. Please consult Customer Service for further details.

Further restrictions may apply
- Loose load quantity limits
- Size of load versus towing capacity
- Suitability of trailer/vehicle to safely carry the load
- Correct use of containment and restraining devices
- Trailers without brakes or compliance plates will be restricted in their loading capacity

In the interests of safety Midland Brick will only load vehicles that comply with the above.

Fees and other charges
- All products picked up from a yard (excluding Middle Swan) will include an additional cost of cartage from the Brickworks to the Yard.
- There is a handling surcharge for all products that are delivered or picked up loose or in part packs.
- A $100 restocking fee plus transport applies to any stock returned to yards. Stock must be in packs or on pallets as purchased.

Please contact Customer Service for further information.



Trailer Hire

Midland Brick has suitable trailers for hire.

Conditions
- A $25 hire fee applies
- 50mm towball required
- Current drivers licence to be sighted
- Trailers must be hitched and unhitched by trained Midland Brick staff only
- Load limits are subject to Government regulation and will be determined by Midland Brick staff



Pallets - Pick Up

Some products are packaged on pallets. There's a 48-hour turnaround time to pack pallets. These orders require a $40 deposit per pallet. This deposit is fully refundable on return of the pallet to a Midland Brick Yard in its original condition within 6 months of purchase.

Pallets can be arranged for pick up from a site for a $10 per pallet charge.
For regional areas, pallets must be returned to the place of purchase.

If you are picking up product, and the quantity is under half a pallet, (depending on your product) we may allow loose loading of product to your vehicle or trailer and you will receive a refund on the pallet. Conditions apply.
Contact Customer Service for further information.



Delivery Truck Forklift loading Loading trailer