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FAQs

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Below you will find:

  1. Technical Support
  2. Payment Information and Support
  3. Customer Service details

Further information regarding shipping and product deliveries can be found here, or you can view our paving FAQs here.

Technical Support

I need personal assistance with my order. Who can I contact?

Our Customer Service team is available on 13 15 40, weekdays from 8:00am to 4pm. For after-hours enquiries, please email us and we will answer your queries as soon as we can.

How do I create/register a new account?

  1. Click on "Login/Signup" in the top navigation
  2. Click on the red "Register" button
  3. Complete the online form
  4. Once you have completed the form, click on "Create my account"
  5. You will then receive an email from Midland Brick confirming your account registration. 

How do I register for a Trade Account?

  1. To set up a Trade Account, please call our Customer Service team on 13 15 40, or fill out this form to apply. Please note that we require all Trade Account customers to hold an ABN. 
  2. Our Customer Service team will respond to your application within 1 business day.
  3. Upon Trade Account approval, you will receive an email from Midland Brick confirming your registration and providing you with your login credentials and temporary password.

How do I update my details on my account?

To make changes to your account information, please call 13 15 40 to speak to our Customer Service team. 

How do I change my password?

To make changes to your account information, please call 13 15 40 to speak to our Customer Service team. 

I am having problems ordering through your website. What can I do?

If you are having troubles placing an order on our website please contact 13 15 40 or email us with detailed information and we will respond as soon as we can.

Do I have to pay shipping for my return items?

If you have simply changed your mind you are responsible for the return of the products to the yard of purchase. Customers must arrange returns with our Customer Service team. Charges apply. A $100 restocking fee plus transport applies to any stock returned to the yards. Stock must be in packs or on pallets as purchased.

If you have been delivered the wrong product or there is an issue with your product please consult Customer Service on 13 15 40.

I have received damaged product. What do I do?

Please contact customer service on 13 15 40 or email us to speak to our Customer Service team.

Payment

What payment types do you accept?

  • Visa
  • Mastercard
  • Debit to your account (approved Trade Accounts only)

Something happened while I was submitting my order. How will I know my payment and order went through successfully?

All successfully submitted orders will receive a confirmation email within an hour of purchase. If you have not received a confirmation email please contact our Customer Service Team.

Customer Service: 13 15 40
We're available: Monday to Friday 8:00am to 4pm

Alternatively you can email us here.

Pricing

All prices are in Australian Dollars (AUD) and include GST, unless otherwise stated. Pricing excludes cartage fees.

Customer Service

We want your experience with Midland Brick to be the best it can be and we invite you to contact our Customer Service department with any questions or concerns. We are here to help with everything from placing an order, delivery questions, quantities, product applications, setting up an account and advice on all our products.

As we are always striving to improve, we value your feedback and opinion, so please let us know if there is something we are doing well - or not so well - or if there is anything we can do better.

Phone: 13 15 40
Call centre hours: Mon - Fri: 8:00 am to 4pm

Alternatively you can email us here.

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