Frequently Asked Questions

While we can’t guarantee exact delivery times, our team will confirm an estimated delivery window once your order is scheduled. If you have site access requirements or delivery restrictions, please mention them when placing your order.

Yes—pickups are available from selected yards. Please check your order confirmation for your pickup location. To ensure your safety and that of other road users, strict loading restrictions do apply click here for more information.

Last pickup times:

• Middle Swan Yard: Last pickup at 3:30pm
• South Guildford: Last pickup at 3:30pm

Please ensure you arrive before the final pickup time to allow for safe loading and paperwork processing.

No—Home Base Subiaco is a showroom only and does not have a yard or stock for collection. Customers who wish to collect products must select from one of our yard locations (e.g. Middle Swan or South Guildford).

For safety reasons, pickups must be made using a suitable vehicle:

• Utes or trailers with secure tie-down points are recommended.
• Ute & trailer loading may require products to sit below the waterline or use of a single 2-tonne ratchet strap, per pack, to secure any load, multiple lesser straps cannot be combined.
• SUVs and hatchbacks (non-sedan boot vehicles) may only collect bricks or pavers if the load area is fully enclosed by a fitted parcel shelf or pull-across cargo blind or an approved cargo barrier, with rear seats in the upright position. This applies to any quantity, including a single brick or paver.
• Sedans, SUVs, and small vans are not permitted to collect bulk or palletised loads.

Our yard staff reserve the right to refuse loading if the vehicle is unsafe or unsuitable for transport.

Main Roads’ regulates strict loading restrictions. Please refer to the Retail Loading Guide for further help.

No—pallet returns are not accepted at our Home Base showroom. Please return pallets to the yard of purchase.

• Visa
• Mastercard
• AMEX
• Debit to approved Trade Accounts
• Bank transfer (funds must clear before goods are released)

Please note: We no longer accept cash payments at retail branches.

Bank transfer details:
BSB: 016 002
Account: 838159453
Reference: Your Quote Number

You’ll receive a confirmation email of purchase. If you don’t receive this, please contact our Customer Service team.

All prices are in AUD and include GST, unless stated otherwise. Delivery/cartage fees are excluded.

Midland Brick includes the ABBTF levy to all clay brick and masonry block quotations, and orders.

The Australian Brick & Blocklaying Training Foundation (ABBTF) is a national, industry funded, not-for-profit organisation that was established to address the ongoing need for skilled brick and block layers. The purpose of the ABBTF is to ensure that there is an adequate and competent workforce to support the demand for bricks and blocks as a sustainable and cost-effective construction material. ABBTF develops and maintains industry and community partnerships and programs, which are jointly funded by an industry contribution.

A small levy is applied to the sale of clay bricks and masonry blocks matched dollar for dollar by leading brick manufacturers. The funds generated enable the ABBTF to Attract, Prepare, Place and Retain brick and block laying apprentices to support the needs of industry as well as improving the overall image of brick and block laying.

Australian Brick & Blocklaying Training Foundation Limited | ACCC

The ABBTF Levy applies to all clay brick and masonry block products. The levy does not apply to pavers or landscaping products in Western Australia.

• $1.50 (ex GST) per 1,000 Standard Clay Bricks
• $3.00 (ex GST) per 1,000 Two Course Clay Bricks (e.g. The Manor Range)
• $3.00 (ex GST) per 1,000 Half Blocks or fractions
• $6.00 (ex GST) per 1,000 Full size and three-quarter size Blocks

If purchasing online, the ABBTF levy will be inclusive in all pricing shown on the Midland Brick website. If purchasing in a Midland Brick retail branch, there will be a separate line shown on your quote to indicate this cost.

For more information about the ABBTF please visit: https://www.becomeabricklayer.com.au/

• If you’ve changed your mind or ordered incorrectly: You’re responsible for returning products to the yard of purchase. A $100 (inc. GST) restocking fee plus transport applies. Returns must be in full packs or pallets as originally purchased.
• If the wrong product was delivered or there is a product fault, please contact Customer Service on 13 15 40

Please call 13 15 40 or email our Customer Service team to arrange a resolution.

• Please carefully review your Quote before payment and your Receipt once received to ensure all product details are correct (including quantities, colours, sizes and specifications).

• We recommend raising any discrepancies as soon as possible and prior to delivery or collection, as changes after this point may result in additional costs or delays.

• While we take care to prepare orders accurately, reviewing your documentation helps ensure your order is supplied exactly as intended.